[et_bloom_inline optin_id=optin_3]
- The downside of being an Amazon seller with Paul Harvey.
- Danny is a big fan of shooting videos and passing repetitive tasks to the VA.
- Danny hates ‘sourcing’ and so has built tools to speed it up in-house – down to 8 minutes to validate the product fast.
- Going onto Alibaba and hitting up 30 factories is not Danny’s favourite thing
- Paul was spending upto 60% on admin tasks when he started out.
- If you contact 20 suppliers you have to keep track of where you are with each of the m in the process
- When it comes to contacting all the factories it does tune people off quite a lot
Shipping Logistics as a Downside of being an Amazon Seller
- Another area Danny hates is shipping logistics
- It’s such an old school industry
- Danny doesn’t go anywhere else as it’s so much hard work – likes to keep it simple and has a good relationship with his shipper
- Paul is not big on penny pinching with Freight Forwarders – his knows the processes and they just get it done, no hassle or paperwork hassle
- Happy to pay extra for peace of mind and avoid this downside of being an Amazon Seller
- Cheaper option usually means a poor service
- Shipping to UK with VAT and customs is a whole mine field
- Danny had a UK shipping agent to speak to a Japanese shipper to avoid ‘tourist pricing’
- Optimise with port nearest to your prep centre
- Who is handling which relationships
Other Admin pains
- This admin stuff winds Danny up and can be a major downside of being an Amazon Seller
- Reconciliation, UK VAT, Euro VAT, etc
- Danny titles it – PAYING AWAY THE PAIN
- Take monthly revenue on Amazon / 40hr work week
- Figure out 160 hours / month
- Divide your Amazon revenue by / 160 hours / month
- That’s your hourly rate – spend 4 hrs in admin on this and it’s costing you
- Spend time on the business not in the business
Finding People to do the tasks
- Danny uses Hubstaff for finding people and VAs
- It works really well and is multinational
- Getting him paid was a nightmare as he’s in Pakistan
- Couldn’t use paypal, banks, etc
- Got him setup on a different service PPH and got it covered
- Danny sends voice messages and gets his VA to do it
- He tries to outsource as much as he can whenever possible
Communications / Screen recordings
- Paul uses LOOM as a screen recording software that’s free, similar to Jing and has a chrome extension
- Paul is doing screen recordings and just hits record and send once he’s done
- Danny loves audio recording too
- Danny uses ‘screencastify’ for his recordings
- Emails are just working on ‘process’
- Our jobs as entrepreneurs are to put the deals in place and make it happen
- ‘Manager’ and then there are people who have the vision – if you’re managing your business it can’t grow
Lazy Support
- Paul gets people who ask him for support
- He send them to an existing video on-line but they are too lazy to watch the video and still send an email with loads of words in it…..which Paul then won’t respond back to
- Watching hundreds of webinars over the years makes you wary of watching ‘another’ video unless it’s going to provide value
- Is there a service where people will watch a video / webinar for you and just give you a one-pager of the highlights?
Losing Momentum
- Outsourcing as much as possible and quickly as possible will help you grow your business
- If you have to sit-down and do accounts for 3 days and it’s a hassle then you lose momentum
- You lose your creative energy and you’ve not got as much passion for pushing on with that launch, or raising that cashflow
- It’s a real damage to your business
- People say ‘I did so much today’ but how much of that was ‘grunt-work’ (stuff a 12yr old could do) and not growing the business
SOPs (Standard Operating Procedures)
- When Danny has a new VA come on-board he shoots a video (3 min long) of him completing the tasks and send this to his VA
- THis is in effect Danny walking through the ‘standard operating procedure’ for his VA
- He then asks the VA to watch the video and write up the ‘Standard Operating Procedure’ with screen grabs for their task themselves
- This lets him assess if they’ve understood the task from the video and embed it into their long-term memory
- And if the VA doesn’t work out or moves on then he has a set of instructions available
- The VA should be ready to replace themselves with someone else with their documents and processes
In Closing
- The owner of the business should be heavily involved in the marketing – you can’t just use a VA, you need to own it and be at the forefront of it.