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Paul Harvey is with us talking about using bots for driving external traffic on your external website or landing pages.
Traditional Setup stage
- The chat widgets most people are familiar with are the little box in the bottom right hand corner
- It requires a bit of techie stuff but can be done easy enough and helps with driving external traffic
- What works better is using the Facebook Messenger as your helpdesk
How to engage
- Looks identical to all the other chat software like Twilio
- Except if has the Facebook Messenger logo
- When they click on it they see their own Facebook photo and can chat to the Bot flow or a person manning the bot
- There is automation there to show when it’s live and can chat
- And it is FREE, you can set it up on your Shopify site
What kind of Flow
- Buyer can’t find something on the site
- Click on the bottom right hand side corner where the Messenger logo is
- Then it will ask a set of options for you to pick
- Click on ‘tell me about new sales promos’ and the chat bot will send this through
- They can walk away and continue the chat on their mobile Messenger app
- If they then select they want to speak to someone then just select and real person receives the chat notification to continue the conversation
Must have a Facebook Messenger account
- Once a customer engages with your Messenger Bot then you can connect with them whenever
- They are your customer until they unsubscribe
- Just copy and paste some code into your WordPress or Shopify website and you are done
- The widget appears on your site
- Then you setup the backend to automate everything for you
Analytics
- It will capture the names of people who have interacted with your chat bot
- It will also measure how long it’s taken them to respond
- You can only message a customer within 24hrs of their last interaction with the bot
- So keep them interactive the whole time and you can track this and tag them accordingly
Discounts on your website
- Using your funnel or sales page, you can now include the Messenger Bot in your funnel too
- Have the Messenger icon there on the last page of your sales funnel before they go to Amazon
- Then if they have any questions you can tackle it
- Three points of contact:
- Email address
- The Facebook Pixel
- The Messenger Bot
Facebook Pixel Integration
- Whenever someone with a Facebook profile and logged in to Facebook then Facebook will market back to them on the Facebook platform
- Make sure when you send them to a landing page that the pixel is always firing so you can market back to them
- Using Facebook Messenger bot you can pixel your links – “would you like this product” the YES button is a link to your Amazon product and also firing as a Pixel too
Call to Action
- The Messenger Bot will only pop up below the fold – only one call to action
- No leaky funnels thanks
- Those that scroll below the fold are the ones that wander
- When we setup the landing pages we need to decide are we going from Facebook Messenger to Landing Page or from the Newsfeed to the landing page?
- Each has a different view and setup differently
Summary
- Put the Messenger bot on your website for driving external traffic
- Prepare a menu bar with FAQs, Current Sales or speak to a Human
- Make sure when someone clicks on sales promos that you give them great advice and offers
- Once they have spoken to your Messenger bot, create an automated broadcast that goes a week later – “We want you back, here’s a discount, PDF, blog article about what we discussed”
Contact
- Access to Beta test Messenger Bot software – Facebook group FBA Renegades
- Epsilonecommenrce.com